سياسة الضمان – Warranty Policy

At EraLuma, we take pride in outstanding quality. That’s why we offer a 3-year warranty on eligible products, reflecting our confidence in craftsmanship and materials.

1) Warranty Period

• Warranty duration: 3 years starting from the delivery date.

2) What Does the Warranty Cover?

• Manufacturing or material defects under normal use.
• Issues not caused by misuse or improper maintenance.

3) What Is Not Covered?

• Damage from misuse, drops, impacts, or improper storage.
• Damage from excessive exposure to water/heat/chemicals or abnormal external factors.
• Unauthorized modifications or repairs without prior approval.
• Normal wear and minor cosmetic changes from regular use over time.

4) How to File a Warranty Claim

• Email us at Info@EraLuma.com with your order number and a description of the issue.
• Attach clear photos (and video if needed) to speed up assessment.
• Our team will review and guide you through the next steps.

5) Resolution (Repair/Replacement)

• After evaluation, we may repair or replace the product depending on the case and availability.
• If a replacement is not available, we may propose an alternative solution per store policy.

6) Shipping Under Warranty

• Shipping cost responsibility may vary depending on the case and location.
• We will clarify this during the claim process before proceeding.