سياسة الشحن – Shipping Policy

At EraLuma, we aim to provide a transparent shipping experience. This policy explains shipping regions, delivery timelines, fees, and tracking.

1) Shipping Regions

• We ship within Jordan and across the Middle East (subject to availability).
• We may expand to additional regions in the future.

2) Delivery Time

• Delivery times are estimates and vary by location and carrier.
• Timelines may be impacted by seasons, holidays, or customs procedures (international).

3) Shipping Fees

• Shipping fees are displayed clearly at checkout before payment.
• Fees may vary based on weight, destination, and shipping method.

4) Order Tracking

• Once shipped, a tracking number may be provided via email/notification (if available).
• You may also track orders via your account page when enabled.

5) Address Accuracy

• Customers are responsible for providing accurate shipping details.
• Delays due to incorrect addresses are the customer’s responsibility.

6) Delays or Lost Packages

• We will assist by contacting the carrier in case of unusual delays.
• Rarely, packages may be lost/damaged in transit—handled per carrier policy and applicable regulations.